WARRANTY

CONDITIONS OF WARRANTY

In addition to all rights and remedies in respect of the product, which the consumer has under the Trade Practices Act and Individual State and Territory Laws, products manufacted by MLILY Australia carry the following warranty.

· Your MLILY mattress is designed for a normal usage which is defined as 8-10 hours of horizontal body support a day for at least 10 years.

· Your MLILY Bedding product will be repaired or replaced without charge at the discretion of MLILY Australia service team, providing the product is defective due to faulty workmanship or structural defects, during the life of the warranty.

· Warranty shall not apply if bedding is soiled, burned, is in an unsanitary condition, or otherwise abused or damaged.

· Comfort preference selection is valid at time of purchase and is not a valid reason for warranty replacement, Please note that your body may take up to 30 days to adjust to your new sleep system.

· Normal body impressions on the surface of the mattress is the result of the mattress upholstery filling settling to a final position, combined with the mattress conforming to your body's individual signature. Body impressions are more noticeable on King and Queen size mattresses. This is due to the centre of the mattress not being used as often as the sides.

· Warranty shall not apply if used with inappropriate foundations, Timber slats should be no more than 7cm apart to provide the correct support for the mattress.

· Legs and castors not secured tightly to the foundation causing damage will avoid your warranty.
Care Recommendation

It is recommended that your mattress be fitted with an mattress protector to avoid accidental soiling. To ensure maximum mattress performance, this is achieved by rotating your mattress. Please turn your mattress from end to end rotating every month for the first six month of use. Then turn it at least once every six months there after. This will allow the mattress to adjust to your body weight.
· Your MLILY Memory Foam Pillows are designed for a normal usage which is defined as 8-10 hours of horizontal head support a day for at least 5 years.

· Your MLILY Bedding product will be repaired or replaced without charge at the discretion of MLILY Australia service team, providing the product is defective due to faulty workmanship or structural defects, during the life of the warranty.

· Warranty shall not apply if pillow is soiled, burned, is in an unsanitary condition, or otherwise abused or damaged.

· Your MLILY Memory Foam Topper are designed for a normal usage which is defined as 8-10 hours of horizontal body support a day for at least 5 years.

· Your MLILY Bedding product will be repaired or replaced without charge at the discretion of MLILY Australia service team, providing the product is defective due to faulty workmanship or structural defects,during the life of the warranty.

· Warranty shall not apply if mattress topper is soiled, burned, is in an unsanitary condition, or otherwise abused or damaged.
Care Recommendation

You should vacuum your memory foam pillow & topper every time you change your bed sheets. Consider spot cleaning your pillow & topper once a month to remove sweat residue, and deep cleaning it every two months. Before you start, familiarise yourself with the rules of cleaning memory foam. Memory foam NEVER goes in the washer or dryer, so always clean by hand. Don’t scrub the pillow or topper too hard or treat it too roughly; memory foam is delicate. Always use gentle cleaning agents; stay away from anything too harsh.
· Your MLILY adjustable lifestyle base is designed for a normal usage which is defined as 8-10 hours of horizontal body support a day for at least 10 years.

· Your MLILY Bedding product will be repaired or replaced without charge at the discretion of MLILY Australia service team, providing the product is defective due to faulty workmanship or structural defects, during the life of the warranty.

· Your MLILY ADJUSTABLE lifestyle base has two warranty sections:

· 5 or 10 YEAR MOTOR WARRANTY

· The 10 year motor warranty offers a full replacement on 1 motor, 2 motor, 3 motor and 4 motor models.

· The 5 year motor warranty offers a full replacement on iForm™ Foldable MA-SLM2F model.

· The manufacturer will replace any motor on the adjustable base found to be defective within the time period of 5 or 10 years from date of purchase.

· 5 or 10 YEAR FRAME WARRANTY

· MLILY adjustable frame is covered by a 5 or 10 year warranty and will be replaced or repair any part of the adjustable base found to be defective.

· The 10 year frame warranty offers a full replacement on 1 motor, 2 motor, 3 motor and 4 motor models.

· The 5 year frame warranty offers a full replacement on iForm™ Foldable MA-SLM2F model.

· The manufacturer’s liability is limited to the replacement of the defective part(s) of the frame only and is subjected to inspection prior to agreement of replacement taking place.

· Once product has been assessed as normal manufactures fault and not miss use, arrangements will proceed to replace the faulty goods.

TERMS AND CONDITIONS

This warranty does not include reimbursement for inconvenience, removal, part(s) installation,bed set up, loss of use, shipping or any other costs or expenses not expressly covered in this warranty. In addition, this warranty shall be voiding the following circumstances:

A) Damage resulting from misuse or abuse caused by the Purchaser or any third party.
B) Damage caused by repairs or parts replacement by an unauthorised person.
C) Damage caused if the adjustable base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or by the Owner’s Manual and this warranty.
D) Damaged mattresses, bedding cables,electrical cords or accessories supplied by dealers or any third party prior written consent by the manufacturer.
E) Costs for unauthorised service calls for the purpose of educating the consumer about the MLILY adjustable base or locating proper functioning power outlets.
F) Damage if the recommended weight restrictions are exceeded.
G) Damage if used in any environment or a commercial setting which was not intended.

INFORMATION

Please contact your store of purchase as soon as you feel there is a problem. You will be required to produce your original proof of purchase from one of our authorised retailers. If deemed possible we will aim to do all inspections at place of residence, we may choose to inspect at MLILY Head Office. MLILY reserves the right to charge up front call out fee plus travel costs to inspect your mattress. If in the sole opinion of MLILY, it is deemed to be a genuine warranty claim, this will be refunded and a replacement will be supplied. The new mattress is covered by the original warranty from the date of the original purchase.

Head Office:
Address: 1A/162 Rooks Rd, Nunawading VIC 3131
Telephone: (03) 9873 3934
Fax: (03) 9873 1403